You will need to email or call us to obtain an RMA#. You must have an RMA# to return any merchandise. Most items that returned in new condition within the 30 day return period will not be subject to a restocking fee.
We reserve the right to charge up to a 25% restocking fee for returned merchandise, we will contact you upon receipt of your returned goods if we feel a restocking fee is necessary. Keep in mind that we need to be able to resell the item that is returned so keep this question in mind: “if you were buying this product, would you buy one in the condition of the product you are returning?”.
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We will not take back merchandise that is not in original packaging, serialized items not matching the serial number on the receipt, missing instruction manuals or accessories, excessively worn packaging, abused, damaged from incorrect use, dented, or marred. Returned merchandise should in original, unopened packaging including all original accessories and instructions. Returns on normally stocked items need to be made within 30 days of receipt of merchandise either in person at one of our San Diego locations or by being shipped back to us at your expense. PLEASE NOTE: These are our GUIDELINES for returns because, after 50+ years in business, we do not like having inflexible policies knowing that many different situations may occur that require us to be flexible, please contact us by email or (888) 294-5597 for more information on any specific return you may have. To be removed from the mailing list either call and ask to be removed or send a letter with your address and list that you would like to be removed from to: We may also occasionally send a promotional flyer by mail. If you decide to sign-up you can always cancel later by going into your account settings or by replying to any newsletter with remove in the subject line. We do have a newsletter email about new items and specials which you can subscribe to during your account setup. The information that you provide will not be used beyond processing your order, sending you emails and/or phone calls concerning that order, providing address information to the shipping company responsible for delivering your package, and to send you our store's promotional offers-if subscribed. We do not utilize any third party solicitation. WE DO NOT SELL YOUR INFORMATION TO ANYONE. For changes to credit cards or related information please call 1-88 x2814 for web sales. Please do not email sensitive information such as your credit card number as this is not a secure method. To change your personal or order information please email or call 1-88 during normal business hours: Mon-Fri 8:00 am to 5:00 pm PST. We reserve the right to disclose your information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our company. The companies that receive limited information about you are:
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These companies require this information in order to accurately ship your packages to you and not do have full access to any other information beyond what we provide them with. We may need to use your information to provide shipping functions on your behalf.
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Our server is blocked from outside intrusion using both hardware and software firewalls.
We utilize a 256-bit SSL secure transmission of your information on to our secure server. We use this information only for the limited purposes of processing & shipping your order, sending tracking information, notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list-determined when setting up your account). We consider this information to be private. Your credit card information is electronically transmitted directly to on their PCI compliant servers and is not stored on our local servers, this improves the security of your credit card number as it only used to authorize the payment electronically. When you place an order with us, we request your name, billing address, shipping address, phone number, credit card number with expiration date and email address.
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